Knowledge management strategy diagnosis from KM instruments use

Abstract

Purpose

The purpose of this article is to measure knowledge management (KM) implementation and determine KM strategy by assigning KM instruments into KM orientations.

Design/methodology/approach

Information is collected from ten SMEs in Spain and ten in Austria taking part in a KM audit project.

Findings

Results show that instruments can be used to diagnose KM strategy. Besides, some firm's characteristics as industry, national culture, size and age act as contingent factors. Personalisation strategy is predominant probably due to be more feasible in first KM stages.

Research limitations/implications

Besides the increase of cases, business strategy could be introduced to explore relationships with KM instruments and strategy.

Practical implications

This study helps management to auto‐diagnosis its KM implementation and strategy

Originality/value

Instead of sophisticated measures, KM strategy is revealed considering knowledge instruments use.

Citation

Meroño‐Cerdan, A.L., Lopez‐Nicolas, C. and Sabater‐Sánchez, R. (2007), "Knowledge management strategy diagnosis from KM instruments use", Journal of Knowledge Management, Vol. 11 No. 2, pp. 60-72. https://doi.org/10.1108/13673270710738915