A conceptual integration of performance analysis, knowledge management, and technology: from concept to prototype

Abstract

Purpose

The current paper seeks to describe a conceptual integration of the fields of performance analysis, knowledge management (KM), and technology to create a net‐centric knowledge management system (KMS).

Design/methodology/approach

The design methodology incorporates an interdisciplinary approach and the involvement of various government agencies that provides a basis for creating a process‐centered KMS.

Findings

Three prototypes that integrate the aforementioned fields have been created and demonstrate the viability and value of this type of KMS.

Originality/value

The authors know of no other system that is as integrative, interdisciplinary, comprehensive, and effective at taking a process‐centered view of KM. This paper provides an example of how such a system can be built and implemented to meet KM needs in a complex environment with knowledge accessibility challenges.

Citation

Sasson, J.R. and Douglas, I. (2006), "A conceptual integration of performance analysis, knowledge management, and technology: from concept to prototype", Journal of Knowledge Management, Vol. 10 No. 6, pp. 81-99. https://doi.org/10.1108/13673270610709233