TY  - JOUR
AB  - Purpose–The purpose of this paper is to describe the initiative set up at the European Space Operations Centre (ESOC) to investigate how knowledge management principles could offer solutions, while adapting to a world where technology and innovative processes are rapidly changing.Design/methodology/approach–The paper investigates the challenges of implementing a corporate knowledge management system in ESOC, where currently the knowledge is managed in several different ways. The driver of the knowledge management initiative has been the need for developing a system able to locate intellectual capital and technical expertise.Findings–The paper has identified the following main items to be considered in support of the ESOC knowledge management initiative: need for a consistent set of documentation, maintained under configuration control and regularly updated to reflect actual status; formation of cross‐support functional teams; usage of a Centralized ESTRACK Status and Diagnostic System (CESADS) as a supervisory/diagnostic tool for the ground operations; and need for knowledge management evolution.Originality/value–Although just at the starting‐point, the needs and the benefits of the above points have been acknowledged at ESOC to guarantee reliable and efficient execution of the responsibilities of the Centre. The points raised are expected to be of interest to space industry planners, executives and researchers.
VL  - 10
IS  - 2
SN  - 1367-3270
DO  - 10.1108/13673270610656601
UR  - https://doi.org/10.1108/13673270610656601
AU  - Mugellesi Dow Roberta
AU  - Bobrinsky Nicolas
AU  - Pallaschke Siegmar
AU  - Spada Mariella
AU  - Warhaut Manfred
ED  - Phillip Olla
ED  - Jeanne Holm
PY  - 2006
Y1  - 2006/01/01
TI  - A knowledge management initiative in ESA/ESOC
T2  - Journal of Knowledge Management
PB  - Emerald Group Publishing Limited
SP  - 22
EP  - 35
Y2  - 2024/05/08
ER  -