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Next generation knowledge access

John Davies (Leads the Next Generation Web Research Group, British Telecom, Ipswich, UK.)
Alistair Duke (Graduated from Aston University with an MEng in Electronic Systems Engineering and from Loughborough University with a PhD in Collaboration Systems for Concurrent Engineering. He is currently a Principal Researcher with the Next Generation Web Research Group, British Telecom, Ipswich, UK.)
Nick Kings (BSc in Electronic Engineering and Computer Science from Birmingham University. He also holds an MSc in Telecommunications Engineering from University College, London.)
Dunja Mladenić (Has worked at the Department of Knowledge Technologies of the J. Stefan Institute, Ljubljana, Slovenia since 1987.)
Kalina Bontcheva (Has been working at Sheffield on human language technology at the Department of Computer Science, The University of Sheffield, Sheffield, UK)
Miha Grčar (Software developer and a researcher in computer science, currently working at the Jozef Stefan Institute, Ljubljana, Solvenia.)
Richard Benjamins (Director of Research & Development and board member at Intelligent Software Components (iSOCO) in Madrid, Spain.)
Jesus Contreras (PhD in Computer Science (2004) from the Technical University of Madrid, Spain in 2004.)
Mercedes Blazquez Civico (Has worked at iSOCO, Madrid, Spain, as a researcher since September 2001.)
Tim Glover (Degree in Physics from Exeter University, and a Master's degree and a PhD in Computer Science from Essex University.)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 1 October 2005

3069

Abstract

Purpose

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The paper shows how access to knowledge can be enhanced by using a set of innovative approaches and technologies based on the semantic web.

Design/methodology/approach

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Emerging trends in knowledge access are considered followed by a description of how ontologies and semantics can contribute. A set of tools is then presented which is based on semantic web technology. For each of these tools a detailed description of the approach is given together with an analysis of related and future work as appropriate.

Findings

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The tools presented are at the prototype stage but can already show how knowledge access can be improved by allowing users to more precisely express what they are looking for and by presenting to them in a form that is appropriate to their current context.

Research limitations/implications

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The tools show promising results in improving access to knowledge which will be further evaluated within a practical setting. The tools will be integrated and trialled as part of case studies within the SEKT project. This will allow their usability and practical applicability to be measured.

Practical implications

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Ontologies as a form of knowledge representation are increasing in importance. Knowledge management, and in particular knowledge access, will benefit from their widespread acceptance. The use of open standards and compatible tools in this area will be important to support interoperability and widespread access to disparate knowledge repositories.

Originality/value

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The paper presents research in an emerging but increasingly important field, i.e. semantic web‐based knowledge technology. It describes how this technology can satisfy the demand for improved knowledge access, including providing knowledge delivery to users at the right time and in the correct form.

Keywords

Citation

Davies, J., Duke, A., Kings, N., Mladenić, D., Bontcheva, K., Grčar, M., Benjamins, R., Contreras, J., Blazquez Civico, M. and Glover, T. (2005), "Next generation knowledge access", Journal of Knowledge Management, Vol. 9 No. 5, pp. 64-84. https://doi.org/10.1108/13673270510622465

Publisher

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Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

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