Knowledge management, innovation and firm performance

Jenny Darroch (Assistant Professor of Marketing at the Peter Drucker and Masatoshi Ito Graduate School of Management at Claremont Graduate University. Her current research focuses on the interface between marketing and entrepreneurship, in particular the comparison between market driven and driving markets firm behaviour. She has also published extensively on the role of knowledge management within organizations, in particular as an antecedent. Prior to joining Claremont Graduate University, She was the Director of Entrepreneurship and Senior Lecturer in Marketing at the University of Otago in New Zealand. E‐mail: jenny.darroch@cgu.edu)

Journal of Knowledge Management

ISSN: 1367-3270

Publication date: 1 June 2005

Abstract

Purpose

To provide important empirical evidence to support the role of knowledge management within firms.

Design/methodology/approach

Data were collected using a mail survey sent to CEOs representing firms with 50 or more employees from a cross‐section of industries. A total of 1,743 surveys were mailed out and 443 were returned and usable (27.8 percent response rate). The sample was checked for response and non‐response bias. Hypotheses were tested using structural equation modelling.

Findings

This paper presents knowledge management as a coordinating mechanism. Empirical evidence supports the view that a firm with a knowledge management capability will use resources more efficiently and so will be more innovative and perform better.

Research limitations/implications

The sample slightly over‐represented larger firms. Data were also collected in New Zealand. As with most studies, it is important to replicate this study in different contexts.

Practical implications

Knowledge management is embraced in many organizations and requires a business case to justify expenditure on programs to implement knowledge management behaviours and practices or hardware and software solutions. This paper provides support for the importance of knowledge management to enhance innovation and performance.

Originality/value

This paper is one of the first to find empirical support for the role of knowledge management within firms. Further, the positioning of knowledge management as a coordinating mechanism is also an important contribution to our thinking on this topic.

Keywords

Citation

Jenny Darroch (2005) "Knowledge management, innovation and firm performance", Journal of Knowledge Management, Vol. 9 No. 3, pp. 101-115

Download as .RIS

DOI

: https://doi.org/10.1108/13673270510602809

Publisher

:

Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.