Knowledge sharing in context: the influence of organizational commitment, communication climate and CMC use on knowledge sharing

Bart van den Hooff (Assistant Professor of organizational communication at the University of Amsterdam’s Department of Communication, and a Researcher at the Amsterdam School of Communications Research, Amsterdam, The Netherlands (b.j.vandenhooff@uva.nl))
Jan A. de Ridder (Senior Associate Professor of organizational communication at the University of Amsterdam’s Department of Communication and a Researcher at the Amsterdam School of Communications Research (j.a.deridder@uva.nl))

Journal of Knowledge Management

ISSN: 1367-3270

Publication date: 1 December 2004

Abstract

Determining which factors promote or impede the sharing of knowledge within groups and organizations constitutes an important area of research. This paper focuses on three such influences: “organizational commitment,” “organizational communication,” and the use of a specific instrument of communication – computer‐mediated communication (CMC). Two processes of knowledge sharing are distinguished: donating and collecting. A number of hypotheses are presented concerning the influence of commitment, climate and CMC on these processes. These hypotheses were tested in six case studies. The results suggest that commitment to the organization positively influences knowledge donating, and is in turn positively influenced by CMC use. Communication climate is found to be a key variable: a constructive communication climate was found to positively influence knowledge donating, knowledge collecting and affective commitment. Finally, a relationship was found that was not hypothesized: knowledge collecting influences knowledge donating in a positive sense – the more knowledge a person collects, the more he or she is willing to also donate knowledge to others. Based on these results, a number of theoretical and practical implications are discussed, and suggestions for further research are presented.

Keywords

Citation

van den Hooff, B. and de Ridder, J. (2004), "Knowledge sharing in context: the influence of organizational commitment, communication climate and CMC use on knowledge sharing", Journal of Knowledge Management, Vol. 8 No. 6, pp. 117-130. https://doi.org/10.1108/13673270410567675

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Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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