Knowledge management in non‐profit organizations

Emanuele Lettieri (Ph.D. Student (emanuele.lettieri@polimi.it), Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Milan, Italy)
Francesca Borga (Researcher (francesca.borga@polimi.it), Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Milan, Italy)
Alberto Savoldelli (Contracting Professor (alberto.savoldelli@polimi.it), Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Milan, Italy)

Journal of Knowledge Management

ISSN: 1367-3270

Publication date: 1 December 2004

Abstract

The non‐profit sector is at present involved in a deep renewal process. Non‐profit organizations are required to deliver tailored and high‐quality services in order to overcome environmental complexity and scarcity of resources. In this context, non‐profit organizations are being called to reengineer their core processes and organizational paradigms. To achieve excellence, all available resources should be managed with increased effectiveness and efficiency, the most important of these being knowledge. This paper contributes to the literature about the role which knowledge management plays in achieving excellence in the non‐profit sector. In particular, the main results from an explorative survey of Italian non‐profit organizations are formalized and discussed.

Keywords

Citation

Lettieri, E., Borga, F. and Savoldelli, A. (2004), "Knowledge management in non‐profit organizations", Journal of Knowledge Management, Vol. 8 No. 6, pp. 16-30. https://doi.org/10.1108/13673270410567602

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Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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