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Applying knowledge management principles to enhance cross‐functional team performance

Mirghani Mohamed (Assistant Director, Information Systems & Services, The George Washington University, Washington, DC (mirghani@gwu.edu).)
Michael Stankosky (Lead Professor, Institute for Knowledge Management, The George Washington University, Washington, DC (mstanko@gwu.edu).)
Arthur Murray (CEO, Telart Inc., Boyce, VA (amurray@telartinc.com).)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 1 June 2004

Abstract

Traditional organizations with heavy internal competition, rigid functional silos and undue compartmentalization exhibit sub‐optimal performance by inhibiting critical knowledge flows. Cross‐functional teaming attempts to solve this problem by building organizational connections across functional silos. However, merely bringing members of formerly isolated departments together produces only marginal increases in performance. Any synergistic collaboration is likely to arise serendipitously and unpredictably. We propose a systematic approach for combining the principles of knowledge management and cross‐functional teaming in ways that purposefully enhance knowledge flows and result in significant improvements in organizational performance as measured by cost, time and quality.

Keywords

Citation

Mohamed, M., Stankosky, M. and Murray, A. (2004), "Applying knowledge management principles to enhance cross‐functional team performance", Journal of Knowledge Management, Vol. 8 No. 3, pp. 127-142. https://doi.org/10.1108/13673270410541097

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited