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Knowledge management strategies: a multi‐case study

Alan D. Smith (Professor of Operations Management, Department of Management and Marketing, Robert Morris University, Pittsburgh, PA, USA.)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 1 June 2004



The goal of every organization is to manage their knowledge successfully. A firm’s knowledge management strategy should reflect its internal competitive strategy. The strategy chosen should create value for the firm’s customers, turn a profit for the firm and focus on how the firm’s employees deliver on the value, differentiation, and speed. The primary thrust of this paper is to inspect the knowledge management (KM) practices of three organizations and discuss the commonalties based on a grounded theory approach. The results of this research effort are intended to show some of the tools and methods that successful organizations have used to manage their knowledge.



Smith, A.D. (2004), "Knowledge management strategies: a multi‐case study", Journal of Knowledge Management, Vol. 8 No. 3, pp. 6-16.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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