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The future of knowledge management: an international delphi study

Wolfgang Scholl (Professor for Organizational and Social Psychology, Institute of Psychology, Humboldt University, Berlin, Germany (wscholl@rz.hu‐berlin.de).)
Christine König (Student, Department for Industrial and Organizational Psychology, Institute of Psychology, Technical University, Berlin, Germany (chr.r.koenig@gmx.net).)
Bertolt Meyer (Tutor, Department of Organizational and Social Psychology, Institute of Psychology, Humboldt University, Berlin, Germany (bmeyer@psychologie.hu‐berlin.de).)
Peter Heisig (Director, Competence Center Knowledge Management, Fraunhofer Institute for Production and Construction Technology, Berlin, Germany (peter.heisig@ipk.fhg.de).)

Journal of Knowledge Management

ISSN: 1367-3270

Publication date: 1 April 2004

Abstract

The field of knowledge management (KM) is highly estimated in research and practice but at the same time relatively diffuse and scattered into diverging concepts, perspectives and disciplines. On that background, it was the aim of this delphi study to give more structure to the field of KM and to get an outlook on worthwhile developments for the next ten years. International experts of KM from natural/technical and social/business sciences as well as practicians of KM with a similar background were asked some basic questions onto the future of KM in two rounds. According to the experts, the future of knowledge management lies in a better integration into the common business processes, a concentration on the human‐organization‐interface and a better match of IT‐aspects to human factors whereas IT‐aspects rank low on this agenda. There are no broadly agreed theoretical approaches though something can be gained from the related organizational learning field; in general much more interdisciplinary and empirical research is needed. There are also almost no broadly agreed practical approaches besides communities of practice.

Keywords

Citation

Scholl, W., König, C., Meyer, B. and Heisig, P. (2004), "The future of knowledge management: an international delphi study", Journal of Knowledge Management, Vol. 8 No. 2, pp. 19-35. https://doi.org/10.1108/13673270410529082

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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