An approach for identifying value in business processes
Abstract
Many organizations are embarking upon knowledge management initiatives to enhance their competitiveness. While there has been a significant amount of multidisciplinary research in this area, the evidence from surveys of practitioners indicate that a large proportion of company projects focus on the implementation of technology‐based solutions without consideration of the structural and contextual issues. Many academic authors have presented a variety of different models for knowledge management but have often failed to relate these to the requirements of practitioners. This paper presents a model of knowledge management derived from a synthesis of current literature. The model emphasizes the need for knowledge evaluation within a knowledge management approach and describes, using a case study, how this might be achieved.
Keywords
Acknowledgements
Corrigendum: It has come to the attention of the publisher that the article P. Andi Smart, Roger S. Maull, Zoe J. Radnor, Thomas J. Housel, (2003) “An approach for identifying value in business processes”, Journal of Knowledge Management, Vol. 7 Issue: 4, pp. 49-61 did not include Dr Abed Karasneh as a co-author of the article.
The authors recognise the contributions made by Dr Karasneh and sincerely apologise for this mistake. The author guidelines of the Journal of Knowledge Management make it clear that anyone who has made a significant contribution to an article should be included as an author. Dr Karasneh has now been added as third co-author to the article.
Citation
Andi Smart, P., Maull, R.S., Karasneh, A.A.-F., Radnor, Z.J. and Housel, T.J. (2003), "An approach for identifying value in business processes", Journal of Knowledge Management, Vol. 7 No. 4, pp. 49-61. https://doi.org/10.1108/13673270310492949
Publisher
:MCB UP Ltd
Copyright © 2003, MCB UP Limited