TY  - JOUR
AB  - Knowledge management (KM) is popular within the engineering industry. With increasing investment in KM projects, companies are looking for ways to justify their effort. This research develops a framework to assess the contribution of KM solutions within a business against its corporate objectives. The framework uses a set of key performance indicators (KPIs) as lead indicators. The lead indicators are developed in line with the lag indicators at the strategic level. A number of templates is developed to implement the framework within a company. A real life case study is presented where the templates are used to identify KPIs for a manufacturing solution. The paper also gives guidelines on using the templates effectively.
VL  - 7
IS  - 2
SN  - 1367-3270
DO  - 10.1108/13673270310477289
UR  - https://doi.org/10.1108/13673270310477289
AU  - del‐Rey‐Chamorro Francisco M.
AU  - Roy Rajkumar
AU  - van Wegen Bert
AU  - Steele Andy
PY  - 2003
Y1  - 2003/01/01
TI  - A framework to create key performance indicators for knowledge management solutions
T2  - Journal of Knowledge Management
PB  - MCB UP Ltd
SP  - 46
EP  - 62
Y2  - 2024/09/25
ER  -