Advanced search

A framework to create key performance indicators for knowledge management solutions

Francisco M. del‐Rey‐Chamorro (Francisco M. del‐Rey‐Chamorro is a Research Student in the Department of Engineering, University of Cambridge, Cambridge, UK (fmd21@eng.cam.ac.uk).)
Rajkumar Roy (Rajkumar Roy is a Senior Lecturer and Course Director IT for Product Realization, Enterprise Integration, Cranfield University, Cranfield, UK (r.roy@cranfield.ac.uk).)
Bert van Wegen (Bert van Wegen is a Senior Knowledge Management Specialist, at Unilever Bestfoods, Vlaardingen, The Netherlands (bert‐van.wegen@unilever.com).)
Andy Steele (Andy Steele is a Process Improvement Leader with Scottish Power Energy Retail Ltd, Glasgow, UK (andy.steele@scottishpower.com).)

Journal of Knowledge Management

ISSN: 1367-3270

Publication date: 1 May 2003

Abstract

Knowledge management (KM) is popular within the engineering industry. With increasing investment in KM projects, companies are looking for ways to justify their effort. This research develops a framework to assess the contribution of KM solutions within a business against its corporate objectives. The framework uses a set of key performance indicators (KPIs) as lead indicators. The lead indicators are developed in line with the lag indicators at the strategic level. A number of templates is developed to implement the framework within a company. A real life case study is presented where the templates are used to identify KPIs for a manufacturing solution. The paper also gives guidelines on using the templates effectively.

Keywords

Citation

del‐Rey‐Chamorro, F.M., Roy, R., van Wegen, B. and Steele, A. (2003), "A framework to create key performance indicators for knowledge management solutions", Journal of Knowledge Management, Vol. 7 No. 2, pp. 46-62. https://doi.org/10.1108/13673270310477289

Download as .RIS

Publisher

:

MCB UP Ltd

Copyright © 2003, MCB UP Limited

To read the full version of this content please select one of the options below

You may be able to access this content by logging in via Shibboleth, Open Athens or with your Emerald account.
To rent this content from Deepdyve, please click the button.
Rent from Deepdyve
If you think you should have access to this content, click the button to contact our support team.
Contact us
Manage cookies

We’re listening — tell us what you think

Join us on our journey