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Knowledge work teams and groupware technology: learning from Seagate’s experience

A.B. (Rami) Shani (A.B. (Rami) Shani is Professor of Management, College of Business, California Polytechnic State University, San Luis Obispo, USA, and Stockholm School of Economics, Stockholm, Sweden.)
James A. Sena (James A. Sena is Professor of Management, College of Business, California Polytechnic State University, San Luis Obispo, USA.)
Michael W. Stebbins (Michael W. Stebbins is Professor of Management, College of Business, California Polytechnic State University, San Luis Obispo, USA.)

Journal of Knowledge Management

ISSN: 1367-3270

Publication date: 1 June 2000

Abstract

The goal of boosting creativity and productivity in knowledge‐based teams is shared by managers in technology‐oriented companies and industries. In this paper, we assess the nature of team performance and creativity in the context of computer‐supported technology. A field study of a Seagate Software project team provided the basis for the examination of four sub‐ teams’ overall functioning and creativity. Factors considered included technology support, team member relationships, decision making, performance and meeting deadlines, attention to quality, and innovation and creativity. Results varied, revealing less reliance on computer‐aided support and more on social support. Creativity was recognized and supported, but at times hampered.

Keywords

Citation

Shani, A.B.(R)., Sena, J.A. and Stebbins, M.W. (2000), "Knowledge work teams and groupware technology: learning from Seagate’s experience", Journal of Knowledge Management, Vol. 4 No. 2, pp. 111-124. https://doi.org/10.1108/13673270010336602

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MCB UP Ltd

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