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Payments to service users: what is the solution?

Diane Heywood (Positive Assets Service, Hull and East Riding Community Health NHS Trust)

A Life in the Day

ISSN: 1366-6282

Article publication date: 1 August 2004



The issue of paying people for user involvement activities is one that affects every NHS trust in the country. This is an exploration of how one NHS trust has used the conflicting information from the various agencies to implement a system that meaningfully involves service users in the planning and delivery of services in line with the Department of Health directives on patient and public involvement ‐ and pays them for their work and time.


Heywood, D. (2004), "Payments to service users: what is the solution?", A Life in the Day, Vol. 8 No. 3, pp. 14-17.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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