Performance shock
Michael Lazo
(Training Developer at Nations Bank of Delaware, Dover, DE, USA)
James Kirk
(College of Education and Psychology, Western Carolina University, Cullowhee, NC, USA)
506
Abstract
The need to improve performance and productivity causes conflict when a blind typist comes under scrutiny. Although not intentionally singled out, she felt threatened. This is a sensitive issue that needs to be handled with tact and professionalism. Because of the personalities involved, there is no easy solution to this case, a characteristic that makes “performance shock” a valuable learning tool.
Keywords
Citation
Lazo, M. and Kirk, J. (1997), "Performance shock", Journal of Workplace Learning, Vol. 9 No. 2, pp. 73-78. https://doi.org/10.1108/13665629710164968
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited