Familiarizes the reader with various analytical tools and aids available to task groups and others. There are various steps that task groups commonly follow when tackling a problem, and each of these steps has several tools and aids that will assist the group members in visualizing, analysing and understanding the information at hand. Discusses brainstorming, brainwriting, multivoting, nominal group technique, flowcharting, work‐flow diagrams, Pareto charts, cause and effect diagrams, is/is‐not analysis, time plots and scatter diagrams. Offers tips to optimize use of each tool.
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