Handling criticism from your boss

Jay T. Knippen (Professor of Management, University of South Florida, Tampa, Florida, USA)
Thad B. Green (Business Author and Consultant, Atlanta, Georgia, USA)

Employee Counselling Today

ISSN: 0955-8217

Publication date: 1 December 1996


Describes a five‐step strategy for handling criticism from your boss. Gives numerous theoretical examples of conversational exchanges between boss and employee. Subdivides three of the five steps into three or four sub‐stages. The five steps are: prepare yourself mentally to be criticized; accept the criticism; understand the criticism; reach agreement on how you will change; give positive reinforcement to your boss. Concludes that criticism should not be taken personally but should be allowed to be a catalyst for improved future behaviour in order to gain the maximum advantage from the boss’s feedback.



Knippen, J. and Green, T. (1996), "Handling criticism from your boss", Employee Counselling Today, Vol. 8 No. 7, pp. 4-7. https://doi.org/10.1108/13665629610149038

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Copyright © 1996, Company

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