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EAPs in the UK: evaluation, audit and the future

Carolyn Highley (Carolyn Highley is an Independent Business Psychologist based in Manchester)

Employee Counselling Today

ISSN: 0955-8217

Article publication date: 1 February 1996


Points out the surge of interest being shown by UK employers in counselling in the workplace. Highlights the paucity of counselling evaluation research in the UK, although US studies have revealed positive outcomes. Details the objectives of an HSE‐funded three‐year research project which has recently been completed by UMIST to evaluate employee assistance programmes (EAPs). Aims to establish a link between counselling employees and personnel performance criteria. Stresses that in order for an EAP to succeed it must have full management support, clear pre‐set goals, highly trained and experienced counsellors and should be externally audited to monitor quality and efficiency and justify an organization’s spending on the programme.



Highley, C. (1996), "EAPs in the UK: evaluation, audit and the future", Employee Counselling Today, Vol. 8 No. 1, pp. 4-8.




Copyright © 1996, MCB UP Limited