The growing use of employee assistance programmes (EAPs) from the US and Britain is reported. There often include employee counselling. Welfare officers, occupational health staff and even managers have been counselling for many years, usually intuitively but increasing demands for higher performance at work, coupled with complex social and personal problems now require more expert counselling. This article assesses which problems are most suited for which types of counsellor, and evaluates the role of counselling within an EAP. Creation of a counselling culture in a firm is related to corporate performance.
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