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The impact of workplace learning on job satisfaction in small US commercial banks

Robert W. Rowden (Florida Atlantic University, Fort Lauderdale, Florida, USA, E‐mail:
Clyde T. Conine Jr (Macon State College & University, Macon, Georgia, USA)

Journal of Workplace Learning

ISSN: 1366-5626

Article publication date: 1 June 2005




This study aims to examine workplace learning and job satisfaction in small, commercial US banks.


Survey data collection with correlational procedure.


The study found a statistically significant relationship between the workplace learning variables and the job satisfaction variables.

Research limitations/implications

Furthers the linkages between the opportunities for learning in the workplace with how satisfied employees are with their jobs. Also establishes the importance of informal and incidental learning, rather than formal learning.

Practical implications

Emphasizes the need for managers to make learning opportunities available to enhance overall job satisfaction. In addition, helps place the need for expenditures on non‐formal learning, not just formal learning where all the money is usually spent.


Few studies have looked at the role of workplace learning in small businesses. Very few have linked workplace learning to the things that make people feel good enough about their work to stay on with a company. This study also solidifies the need to focus on something besides “training.”



Rowden, R.W. and Conine, C.T. (2005), "The impact of workplace learning on job satisfaction in small US commercial banks", Journal of Workplace Learning, Vol. 17 No. 4, pp. 215-230.



Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

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