TY  - JOUR
AB  - This paper explores the results of applying a diagnostic questionnaire for measuring the dimensions of a learning organisation in a resource squeezed service organisation. The questionnaire was conducted as the first stage of an ethnographic study of workplace learning in an aged care organization. It was distributed to the 600 employees in nine facilities to provide baseline information to be complemented by qualitative data collected in the second stage. Strengths in the dimensions of leadership and systemic connection and weaknesses in the areas of dialogue and inquiry, team learning and empowering people were revealed. Preliminary qualitative data support the findings and add to the meaning of the questionnaire results. Subsequent discussions with the organisation about the questionnaire suggest that it was a useful tool to enhance workplace learning.
VL  - 16
IS  - 4
SN  - 1366-5626
DO  - 10.1108/13665620410536318
UR  - https://doi.org/10.1108/13665620410536318
AU  - Somerville Margaret
AU  - McConnell‐Imbriotis Alison
PY  - 2004
Y1  - 2004/01/01
TI  - Applying the learning organisation concept in a resource squeezed service organisation
T2  - Journal of Workplace Learning
PB  - Emerald Group Publishing Limited
SP  - 237
EP  - 248
Y2  - 2024/04/20
ER  -