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Applying the learning organisation concept in a resource squeezed service organisation

Margaret Somerville (University of New England, Armidale, New South Wales, Australia)
Alison McConnell‐Imbriotis (University of New England, Armidale, New South Wales, Australia)

Journal of Workplace Learning

ISSN: 1366-5626

Article publication date: 1 June 2004

Abstract

This paper explores the results of applying a diagnostic questionnaire for measuring the dimensions of a learning organisation in a resource squeezed service organisation. The questionnaire was conducted as the first stage of an ethnographic study of workplace learning in an aged care organization. It was distributed to the 600 employees in nine facilities to provide baseline information to be complemented by qualitative data collected in the second stage. Strengths in the dimensions of leadership and systemic connection and weaknesses in the areas of dialogue and inquiry, team learning and empowering people were revealed. Preliminary qualitative data support the findings and add to the meaning of the questionnaire results. Subsequent discussions with the organisation about the questionnaire suggest that it was a useful tool to enhance workplace learning.

Keywords

Citation

Somerville, M. and McConnell‐Imbriotis, A. (2004), "Applying the learning organisation concept in a resource squeezed service organisation", Journal of Workplace Learning, Vol. 16 No. 4, pp. 237-248. https://doi.org/10.1108/13665620410536318

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited