CSCI's market research revealed that people want their ‘dignity, individuality and privacy’ preserved when using public services. WwOP has previously explored the issue of ‘dignity’ (11.3, June 2007) and, given its emergence as a basic human right within the health and social care agenda, we return to the subject as Elaine Cass discusses the progress being made among social care and health workers to instil ‘dignity’ at the heart of services' cultures.
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