The importance of expectation fulfilment on domestic violence victims' satisfaction with the police in the UK
Abstract
Purpose
This paper seeks to investigate what victims of domestic violence expect police to do for them, and how these expectations subsequently influence their levels of satisfaction.
Design/methodology/approach
Structured interviews with 222 victims of domestic violence were conducted by staff from an integrated community‐based service delivery agency in Cardiff, Wales. Multivariate analyses were performed to reveal the factors that contribute to domestic violence victims' satisfaction with the police.
Findings
Consistent with the expectancy disconfirmation model, results indicate that the most important determinant of satisfaction is the extent to which victims' expectations about police behaviour and demeanour are fulfilled.
Originality/value
The results of this study and implications for police policy are discussed.
Keywords
Citation
Robinson, A.L. and Stroshine, M.S. (2005), "The importance of expectation fulfilment on domestic violence victims' satisfaction with the police in the UK", Policing: An International Journal, Vol. 28 No. 2, pp. 301-320. https://doi.org/10.1108/13639510510597924
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited