Towards a new terminology: Optimising the value of issue management

Abstract

Most issue management practitioners and scholars accept that issue management has progressed substantially over 25 years, from primarily a reactive crisis prevention tool to a maturing strategic management discipline. But the terminology used within issue management to define the different management positions has not kept pace with that evolution. In fact some of the language used heavily influences responses to issues and limits the apparent framework of choice. This paper reviews some past efforts to develop appropriate terminology and proposes an alternative lexicon.

Citation

Jaques, T. (2002), "Towards a new terminology: Optimising the value of issue management", Journal of Communication Management, Vol. 7 No. 2, pp. 140-147. https://doi.org/10.1108/13632540310807359