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Beyond technical competence: learning to listen

James T. Scarnati (Warren County School District, Warren, Pennsylvania, USA)

Career Development International

ISSN: 1362-0436

Article publication date: 1 April 1998



Discusses listening as a basic principle of leadership. Defines leadership and decision making as much the art of listening as they are the skill of doing. In a world where most knowledge is obtained visually the author identifies behaviors that will facilitate the listening process. Tells why active listening is a physically and psychologically fatiguing process. Provides simple rules to enhance listening skills and to overcome the “listening gap.” Listening to the customer and translating what is heard into an action plan is a mark of a successful organization. Provides a solid foundation and philosophy for practicing or emerging leaders. Includes quotes from contemporary and historical leaders.



Scarnati, J.T. (1998), "Beyond technical competence: learning to listen", Career Development International, Vol. 3 No. 2, pp. 79-81.




Copyright © 1998, MCB UP Limited

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