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A social network‐based organizational model for improving knowledge management in supply chains

Josep Capó‐Vicedo (Department of Business Management, Universitat Politècnica de València, Alicante, Spain)
Josefa Mula (Research Centre on Management Production and Engineering (CIGIP), Universitat Politècnica de València, Alicante, Spain)
Jordi Capó (Department of Economy and Social Sciences, Universitat Politècnica de València, Alicante, Spain)

Supply Chain Management

ISSN: 1359-8546

Article publication date: 9 August 2011

Abstract

Purpose

This paper aims to provide a social network‐based model for improving knowledge management in multi‐level supply chains formed by small and medium‐sized enterprises (SMEs).

Design/methodology/approach

This approach uses social network analysis techniques to propose and represent a knowledge network for supply chains. Also, an empirical experience from an exploratory case study in the construction sector is presented.

Findings

This proposal improves the establishment of inter‐organizational relationships into networks to exchange the knowledge among the companies along the supply chain and create specific knowledge by promoting confidence and motivation.

Originality/value

This proposed model is useful for academics and practitioners in supply chain management to gain a better understanding of knowledge management processes, particularly for the supply chains formed by SMEs.

Keywords

Citation

Capó‐Vicedo, J., Mula, J. and Capó, J. (2011), "A social network‐based organizational model for improving knowledge management in supply chains", Supply Chain Management, Vol. 16 No. 5, pp. 379-388. https://doi.org/10.1108/13598541111155884

Publisher

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Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited