The purpose of this paper is to explore different units of analysis applicable to the analysis of healthcare service supply chains.
The paper is based on a literature review, conceptual analysis and two case studies based on process mapping and longitudinal analysis of patient episodes.
Process management is appropriate in situations where there is a structured flow with a sufficient volume of similar repetitions. In the case where there are significant amounts of exceptions, a process can be decomposed into service events that can be defined and managed as part of a supply chain.
The cases are based on data sets that do not allow empirical generalization.
The use of longitudinal patient episode data elicits problems in the process flow, such as delays and variable sequences. The use of events as a unit of analysis enables routinization in situations with exceptions and irregular sequences.
The service event is an original concept that links healthcare operations management to service‐oriented architectures and the service‐dominant logic.
Lillrank, P., Groop, J. and Venesmaa, J. (2011), "Processes, episodes and events in health service supply chains", Supply Chain Management, Vol. 16 No. 3, pp. 194-201. https://doi.org/10.1108/13598541111127182Download as .RIS
Emerald Group Publishing Limited
Copyright © 2011, Emerald Group Publishing Limited