Employee affective reactions to organizational quality efforts

James Carlopio (University of New South Wales, Sydney, Australia)
Dianne Gardner (University of New South Wales, Sydney, Australia)

International Journal of Quality Science

ISSN: 1359-8538

Publication date: 1 December 1996


Examines two hypotheses: first, that employees’ perceptions of their firm’s quality efforts are related to employee affective reactions (satisfaction, commitment, turnover intentions), with those perceiving greater organizational quality efforts exhibiting more positive affective reactions; and, second, that perceptions of autonomy would account for the relationship between perceptions of organizational quality efforts and employees’ affective reactions. Questionnaires were completed by 228 employees of a large bank. Reports that regression analysis revealed that all of the affective reaction variables were significantly related to perceptions of quality efforts. Further analysis revealed that, while perceptions of autonomy were important with regard to affective reactions, employee perceptions of organizational quality efforts were also directly and significantly related to employees’ affective reactions. The impact of perceptions of quality efforts was found to be most significant for organizational commitment. Discusses the implications of these results.



Carlopio, J. and Gardner, D. (1996), "Employee affective reactions to organizational quality efforts", International Journal of Quality Science, Vol. 1 No. 3, pp. 39-49. https://doi.org/10.1108/13598539610152480

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Copyright © 1996, MCB UP Limited

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