TY  - JOUR
AB  - Purpose– Previous crisis communication research has primarily examined the external dimension of crisis communication, i.e. the crisis response strategies applied by organizations to protect and/or restore their image or reputation among external stakeholders in a crisis situation. The purpose of this paper is to set up an integrative framework for the study of internal crisis communication in private and public organizations.Design/methodology/approach– The paper takes a theoretical approach reviewing the literature on crisis management and crisis communication and discussing the concept of internal stakeholder and the implications of a staged approach.Findings– An integrative framework for the study of internal crisis communication is developed based on two assumptions: first, that internal crisis communication research must start with a detailed study of the relationship between an organization and its internal stakeholders (in this case: the employees) to clarify to what extent internal crisis communication differs from external crisis communication; and second, that internal crisis communication research can best be systematized applying a staged approach (precrisis stage, crisis event, postcrisis stage) as an heuristic method.Originality/value– Apart from a few exceptions, the internal dimension of crises, crisis management, and crisis communication has, by and large, been unexplored.
VL  - 16
IS  - 4
SN  - 1356-3289
DO  - 10.1108/13563281111186977
UR  - https://doi.org/10.1108/13563281111186977
AU  - Frandsen Finn
AU  - Johansen Winni
PY  - 2011
Y1  - 2011/01/01
TI  - The study of internal crisis communication: towards an integrative framework
T2  - Corporate Communications: An International Journal
PB  - Emerald Group Publishing Limited
SP  - 347
EP  - 361
Y2  - 2024/04/19
ER  -