Advertising corporate social responsibility initiatives to communicate corporate image: Inhibiting scepticism to enhance persuasion
Corporate Communications: An International Journal
ISSN: 1356-3289
Article publication date: 9 October 2009
Abstract
Purpose
The purpose of this paper is to develop a set of research propositions concerned with how the alignment between socially responsible corporate image and corporate identity might be enhanced through the reduction of scepticism by considering diagnostic dimensions of the corporate social responsibility (CSR) image advertising claim.
Design/methodology/approach
The paper reviews corporate image advertising, the tool investigated for informing about the firm's CSR record, discusses the scepticism construct and theoretical explanations of why this communication approach might induce scepticism, considers extant empirical findings that lend support to these theories, and describes several elements of CSR advertising claims considered to be diagnostic and capable of inhibiting scepticism responses to CSR image advertisements among consumers. Research propositions are advanced and discussed.
Findings
The paper provides conceptual insights into reducing consumer scepticism toward CSR‐based corporate identity communicated via corporate image advertising.
Research limitations/implications
The paper advances four research propositions, and proposes a method for testing these propositions.
Practical implications
The paper acknowledges the increase in CSR‐based corporate image advertising, discusses why such communication approaches may be prone to consumer scepticism, and considers message elements to inhibit this persuasion‐eroding cognitive response.
Originality/value
This paper suggests a study to understand how corporate identity based on CSR achievements can be more persuasively communicated via CSR‐based corporate image advertising
Keywords
Citation
Pomering, A. and Johnson, L.W. (2009), "Advertising corporate social responsibility initiatives to communicate corporate image: Inhibiting scepticism to enhance persuasion", Corporate Communications: An International Journal, Vol. 14 No. 4, pp. 420-439. https://doi.org/10.1108/13563280910998763
Publisher
:Emerald Group Publishing Limited
Copyright © 2009, Emerald Group Publishing Limited