TY  - JOUR
AB  - Purpose– The purpose of this paper is to develop further a theoretical framework of common understanding and explore the role of common understanding in coordination.Design/methodology/approach– A constructive action research approach was employed applying abductive reasoning to develop new models with practical relevance.Findings– A new framework of the elements of common understanding and a new theory of communication as a mechanism for coordination.Research limitations/implications– As a longitudinal case study and part of a multiple case‐study, the findings are generalized to theory which should be further developed.Practical implications– Presents a framework for developing shared meanings to achieve better coordination in collaborative service provisioning.Originality/value– Presents a new model of common understanding, a refined approach to coordination.
VL  - 13
IS  - 2
SN  - 1356-3289
DO  - 10.1108/13563280810869587
UR  - https://doi.org/10.1108/13563280810869587
AU  - Jaatinen Miia
AU  - Lavikka Rita
PY  - 2008
Y1  - 2008/01/01
TI  - Common understanding as a basis for coordination
T2  - Corporate Communications: An International Journal
PB  - Emerald Group Publishing Limited
SP  - 147
EP  - 167
Y2  - 2024/04/19
ER  -