The purpose of this paper is to develop further a theoretical framework of common understanding and explore the role of common understanding in coordination.
A constructive action research approach was employed applying abductive reasoning to develop new models with practical relevance.
A new framework of the elements of common understanding and a new theory of communication as a mechanism for coordination.
As a longitudinal case study and part of a multiple case‐study, the findings are generalized to theory which should be further developed.
Presents a framework for developing shared meanings to achieve better coordination in collaborative service provisioning.
Presents a new model of common understanding, a refined approach to coordination.
Jaatinen, M. and Lavikka, R. (2008), "Common understanding as a basis for coordination", Corporate Communications: An International Journal, Vol. 13 No. 2, pp. 147-167. https://doi.org/10.1108/13563280810869587Download as .RIS
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