Common understanding as a basis for coordination

Abstract

Purpose

The purpose of this paper is to develop further a theoretical framework of common understanding and explore the role of common understanding in coordination.

Design/methodology/approach

A constructive action research approach was employed applying abductive reasoning to develop new models with practical relevance.

Findings

A new framework of the elements of common understanding and a new theory of communication as a mechanism for coordination.

Research limitations/implications

As a longitudinal case study and part of a multiple case‐study, the findings are generalized to theory which should be further developed.

Practical implications

Presents a framework for developing shared meanings to achieve better coordination in collaborative service provisioning.

Originality/value

Presents a new model of common understanding, a refined approach to coordination.

Citation

Jaatinen, M. and Lavikka, R. (2008), "Common understanding as a basis for coordination", Corporate Communications: An International Journal, Vol. 13 No. 2, pp. 147-167. https://doi.org/10.1108/13563280810869587