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Common understanding as a basis for coordination

Miia Jaatinen (SimLab, Helsinki University of Technology (TKK), Finland)
Rita Lavikka (SimLab, Helsinki University of Technology (TKK), Finland)

Corporate Communications: An International Journal

ISSN: 1356-3289

Article publication date: 9 May 2008

Abstract

Purpose

The purpose of this paper is to develop further a theoretical framework of common understanding and explore the role of common understanding in coordination.

Design/methodology/approach

A constructive action research approach was employed applying abductive reasoning to develop new models with practical relevance.

Findings

A new framework of the elements of common understanding and a new theory of communication as a mechanism for coordination.

Research limitations/implications

As a longitudinal case study and part of a multiple case‐study, the findings are generalized to theory which should be further developed.

Practical implications

Presents a framework for developing shared meanings to achieve better coordination in collaborative service provisioning.

Originality/value

Presents a new model of common understanding, a refined approach to coordination.

Keywords

Citation

Jaatinen, M. and Lavikka, R. (2008), "Common understanding as a basis for coordination", Corporate Communications: An International Journal, Vol. 13 No. 2, pp. 147-167. https://doi.org/10.1108/13563280810869587

Publisher

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Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited