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Common understanding as a basis for coordination

Miia Jaatinen (SimLab, Helsinki University of Technology (TKK), Finland)
Rita Lavikka (SimLab, Helsinki University of Technology (TKK), Finland)

Corporate Communications: An International Journal

ISSN: 1356-3289

Article publication date: 9 May 2008




The purpose of this paper is to develop further a theoretical framework of common understanding and explore the role of common understanding in coordination.


A constructive action research approach was employed applying abductive reasoning to develop new models with practical relevance.


A new framework of the elements of common understanding and a new theory of communication as a mechanism for coordination.

Research limitations/implications

As a longitudinal case study and part of a multiple case‐study, the findings are generalized to theory which should be further developed.

Practical implications

Presents a framework for developing shared meanings to achieve better coordination in collaborative service provisioning.


Presents a new model of common understanding, a refined approach to coordination.



Jaatinen, M. and Lavikka, R. (2008), "Common understanding as a basis for coordination", Corporate Communications: An International Journal, Vol. 13 No. 2, pp. 147-167.



Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited

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