Consumer nationalism and corporate reputation management in the global era
Corporate Communications: An International Journal
ISSN: 1356-3289
Article publication date: 1 September 2005
Abstract
Purpose
Drawing on an interdisciplinary scholarship, this study seeks to explore and explain the nature and characteristics of the emerging phenomenon of “consumer nationalism” and its critical impact on corporate reputation in the global marketplace.
Design/methodology/approach
The paper sets out to define the concept of consumer nationalism and then formulate an analytical framework of consumer nationalism dynamics that provides a deeper, more precise understanding of the various elements at play in a consumer nationalism crisis and the process by which multinational businesses and their corporate reputation might be affected by such nationalistic advocacy. Based on the proposed model, the paper identifies and discusses management options to protect and maintain corporate reputation in the event of consumer nationalistic outbursts. In conclusion, the paper outlines general recommendations for pursuing public/corporate diplomacy and for proactively managing consumers' perception of brands' national association as part of pre‐crisis communication strategy.
Findings
As nationalism goes hand‐in‐hand with globalization, consumer nationalism cannot be ignored.
Originality/value
The study provides a deeper understanding of what consumer nationalism is and how it may affect multinational businesses. It offers a comprehensive account of this emerging phenomenon by integrating existing perspectives on the nationalistic consumer base and “focusing events”, and introduces the concept of corporate susceptibility and its components. The study also highlights the centrality of corporate reputation during consumer nationalistic outbursts, and offers suggestions as to how multinational businesses may take steps to fend off the damage consumer nationalism events may do to their reputation.
Keywords
Citation
Wang, J. (2005), "Consumer nationalism and corporate reputation management in the global era", Corporate Communications: An International Journal, Vol. 10 No. 3, pp. 223-239. https://doi.org/10.1108/13563280510614483
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited