TY  - JOUR
AB  - Presents an exploratory study on travel agents’ attitudes towards automation. Surveys 167 travel agents from both Canada and New Zealand. Shows that there are four distinct groups of agents whose attitudes towards automation differ quite substantially and that these attitudes are related not so much to current use of technology but more to perceived future usage.
VL  - 12
IS  - 4
SN  - 1355-5855
DO  - 10.1108/13555850010764677
UR  - https://doi.org/10.1108/13555850010764677
AU  - Deng Shengliang
AU  - Lawson Rob
AU  - Moutinho Luiz
PY  - 2000
Y1  - 2000/01/01
TI  - Travel agents’ attitudes towards automation and the delivery of service
T2  - Asia Pacific Journal of Marketing and Logistics
PB  - MCB UP Ltd
SP  - 60
EP  - 72
Y2  - 2024/05/08
ER  -