Part I. A framework of partnering for infrastructure maintenance

Ulf Olsson (Consulting Division, Swedish Rail Administration, Luleå, Sweden and also at Division of Operation and Maintenance Engineering, Luleå Railway Research Centre, Luleå University of Technology, Luleå, Sweden)
Ulla Espling (Division of Operation and Maintenance Engineering, Luleå Railway Research Centre, Luleå University of Technology, Luleå, Sweden)

Journal of Quality in Maintenance Engineering

ISSN: 1355-2511

Publication date: 1 December 2004

Abstract

The nature of maintenance is complex and greatly influenced by relationship among various actors involved in execution of maintenance tasks. The relationship factor becomes more critical when outsourcing maintenance tasks. The most important success factor is creating mutual “goodwill trust” between partners. Another important factor is the use of economic incentives for both parties. A formal partnering process, top management support and relevant outcome measures are also important for a partnership to be positive. Partnering is a potential “tool” to create success. Based on a review of the partnering literature and experiences from Swedish railway sector, a partnering framework for maintenance contracts has been developed. The partnering framework considers four main factors, namely requirements and potential for partnering, the partnering process, success elements and measures on partnering success.

Keywords

Citation

Olsson, U. and Espling, U. (2004), "Part I. A framework of partnering for infrastructure maintenance", Journal of Quality in Maintenance Engineering, Vol. 10 No. 4, pp. 234-247. https://doi.org/10.1108/13552510410564855

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Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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