TY  - JOUR
AB  - Drawing from observations made at a couple of manufacturing firms, this paper weaves together behavioral aspects of process improvement and maintenance concepts with ongoing commitments to operations management goals. Causal loop diagramming, part of the system dynamics tool‐kit, is used to structure the interrelated nature of involved concepts and variables. An objective is to offer insights from a systems perspective. The paper offers behavioral explanation for limited success in implementing improvement programs and suggests reversing the traditional “maintenance service supplier‐and‐customer relationship” between maintenance and operations.
VL  - 6
IS  - 2
SN  - 1355-2511
DO  - 10.1108/13552510010328130
UR  - https://doi.org/10.1108/13552510010328130
AU  - Jambekar Anil B.
PY  - 2000
Y1  - 2000/01/01
TI  - A systems thinking perspective of maintenance, operations, and process quality
T2  - Journal of Quality in Maintenance Engineering
PB  - MCB UP Ltd
SP  - 123
EP  - 132
Y2  - 2024/05/13
ER  -