Cross‐cultural social intelligence: An assessment for employees working in cross‐national contexts
Cross Cultural Management: An International Journal
ISSN: 1352-7606
Article publication date: 2 May 2008
Abstract
Purpose
The aim of the paper is to discuss the concept of cross‐cultural social intelligence (CCSI), its relevance for both selecting and developing expatriates and other employees working in cross‐cultural contexts, the development of a situational judgment test to assess CCSI, and practical “lessons learned” in each of these areas.
Design/methodology/approach
The four phases of the development and validation of the CCSI measure (using a total of 184 cross‐cultural SMEs) were developing the scenarios and the response alternatives, the content analysis, and establishing construct validity.
Findings
The results from the content analysis and construct validation provide support for the use of the CCSI in cross‐cultural situations.
Research limitations/implications
The CCSI has not yet been validated in a criterion‐related way (i.e. based on relations to job performance). This should be done before using for selection.
Practical implications
Possible uses for the CCSI in organisations include selection and/or promotion of expatriates and other employees in cross‐cultural contexts and several types of training and development initiatives. This instrument is offered (free of charge) to any interested managers or HR practitioners.
Originality/value
Despite the expressed need for instruments of this sort, nothing similar currently exists (especially not a theoretically grounded and empirically sound instrument). In addition, the “lessons learned” provide practical advice to others engaged in similar undertakings.
Keywords
Citation
Evelina Ascalon, M., Schleicher, D.J. and Born, M.P. (2008), "Cross‐cultural social intelligence: An assessment for employees working in cross‐national contexts", Cross Cultural Management: An International Journal, Vol. 15 No. 2, pp. 109-130. https://doi.org/10.1108/13527600810870570
Publisher
:Emerald Group Publishing Limited
Copyright © 2008, Emerald Group Publishing Limited