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Multicultural competence and trust: a new road for logistics management?

Alberto G. Canen (Department of Production Engineering at COPPE/Universidade Federal do Rio de Janeiro)
Ana Canen (Senior Lecturer in the Faculty of Education at the Universidade Federal do Rio de Janeiro)

Cross Cultural Management: An International Journal

ISSN: 1352-7606

Article publication date: 1 September 2004



The present paper aims to discuss the concept of competence from a multicultural perspective, for organisational success. It argues that models that view competence as a sum of competencies for management development within organisations could benefit from a multicultural perspective that put those competencies within the context of cultural sensitivity and understanding, so as to promote a trustworthy organisational environment crucial for any institutional change for competitive edge. It analyses theoretical approaches to the concept of competence in organisations, focusing particularly on those that take into account multicultural concerns and the need for building trust within organisational environments. It then addresses the meanings of competence as understood by executives acting in some organizations in Brazil, depicting emphases and silences in those discourses, as well as implications for logistics and management decision in a multicultural perspective.



Canen, A.G. and Canen, A. (2004), "Multicultural competence and trust: a new road for logistics management?", Cross Cultural Management: An International Journal, Vol. 11 No. 3, pp. 38-53.



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Copyright © 2004, Emerald Group Publishing Limited

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