How colleagues and customers can help improve team performance

Abstract

Suggests that the way performance reviews are carried out is changing. A “case law” of European experiences of 360° feedback is building up and the authors share this with a wider audience to help the reader decide the relevance for their organisation to improve team performance. The article spells out potential problems areas and discusses what to do to overcome them to get the full benefits of this powerful tool. It suggests you should plan the process thoroughly and think carefully how you will handle the introduction. Expect to communicate thoroughly and to respond to concerns. Be clear that line management and the team members must own the process. Follow‐up is vital. If these safeguards are followed, the experience of an increasing number of organizations is that 360° feedback is a beneficial tool to improve team performance.

Citation

Cook, S. and Macaulay, S. (1997), "How colleagues and customers can help improve team performance", Team Performance Management, Vol. 3 No. 1, pp. 12-17. https://doi.org/10.1108/13527599710171237