Peer review: its time has come

Gary W. Williams (Department of Management, School of Business Administration and Economics, California State University, Fullerton, California, USA)
Brian H. Kleiner (Department of Management, School of Business Administration and Economics, California State University, Fullerton, California, USA)

Team Performance Management

ISSN: 1352-7592

Publication date: 1 December 1996

Abstract

All work environments, give rise to disputes, complaints and grievances on the part of their employees. There are two traditional methods for resolving these conflicts. However, there is a non‐traditional conflict resolution method that is gaining popular acceptance: peer review is a process for resolving day‐to‐day work‐related grievances in a fair, just manner without involving outside parties or upper management. The employee has the opportunity to appeal his or her case to a panel of peers, whose decision is binding on the employee as well as the company. Allowing the employee’s peers to be involved in the grievance resolution process is unbiased and fair. Employees who have participated in peer review find that it was a positive learning experience.

Keywords

Citation

Williams, G. and Kleiner, B. (1996), "Peer review: its time has come", Team Performance Management, Vol. 2 No. 4, pp. 21-26. https://doi.org/10.1108/13527599610131872

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Publisher

:

MCB UP Ltd

Copyright © 1996, MCB UP Limited

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