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The value of intercultural competence for performance of multicultural teams

Alexei V. Matveev (Assistant Professor of Management at the Department of Business, College of Staten Island, The City University of New York, Staten Island, New York, USA)
Richard G. Milter (Associate Professor of Management at the College of Business, Ohio University, Athens, Ohio, USA)

Team Performance Management

ISSN: 1352-7592

Article publication date: 1 July 2004

Abstract

Managers working in multinational companies carry out their organizational goals through multicultural teams. Performance of multicultural teams can be examined from an intercultural communication perspective. Executives, managers, management consultants, and educators interested in improving multicultural team performance need to know about intercultural competence and how it affects team performance. This article provides a working definition of high‐performance multicultural teams and outlines the challenges multicultural teams face. These definitions along with extensive interview data and detailed self‐reports of American and Russian managers working in multicultural teams emphasize the high importance of intercultural competence in improving the performance of these teams. This article also serves to highlight the characteristics of high‐performance multicultural teams, the common challenges of multicultural teams, and the sources of these challenges.

Keywords

Citation

Matveev, A.V. and Milter, R.G. (2004), "The value of intercultural competence for performance of multicultural teams", Team Performance Management, Vol. 10 No. 5/6, pp. 104-111. https://doi.org/10.1108/13527590410556827

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited