Presents an interview with J. Richard Hackman, Cahners‐Rabb Professor of Social and Organizational Psychology, Harvard University. Covers areas of the selection of leaders in companies and the way that personal attitudes and behaviour patterns of team members complicate the chances of a team's success. Also discusses the definintion of a self‐managed performing unit, and whether the design and support of a successful self‐managed team typically take into account the individual skills and characters of team members. Concludes with a discussion of how productivity gains from self‐managed teams can be assessed.
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