A breakthrough thinking organization

William Chandon (William Chandon is Principal Consultant at the Computer Sciences Corporation, Gold River, California, USA. E‐mail: wchandon@earthlink.net)
Gerald Nadler (Gerald Nadler is Professor Emeritus in Engineering Management at the University of Southern California, Pacific Palisades, California, USA. E‐mail: nadler@usc.edu)

Team Performance Management

ISSN: 1352-7592

Publication date: 1 December 2000


In this article, the authors provide a practical framework for the development and implementation of successful organizational change programs. To date the focus of much writing in this area has been on “external” elements of organization but the authors argue that what is needed is more dialog in the “internal” elements (what goes on inside people’s heads). We suggest a framework, which guides change agent practitioners in the implementation of change in complex and dynamic business environments. We also discuss a framework for leaders and change practitioners to use to help build change agent capability. We argue that if you want to make change happen in an organization, you need to first change the questions you are asking yourself and the organization. Different questions lead to different actions and different results.



Chandon, W. and Nadler, G. (2000), "A breakthrough thinking organization", Team Performance Management, Vol. 6 No. 7/8, pp. 122-130. https://doi.org/10.1108/13527590010379549

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Copyright © 2000, MCB UP Limited

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