Intra‐project transfer of knowledge in information systems development firms

Jan Terje Karlsen (Norwegian School of Management BI, Oslo, Norway)
Line Hagman (Powel AS, Trondheim, Norway)
Thomas Pedersen (Steria AS, Oslo, Norway)

Journal of Systems and Information Technology

ISSN: 1328-7265

Publication date: 23 March 2011

Abstract

Purpose

The focus of this paper is on knowledge transfer. The purpose is to investigate intra‐project knowledge‐transfer practice in information systems development (ISD) firms applying a Scrum methodology.

Design/methodology/approach

Case study of ISD projects and empirical data obtained using in‐depth interviews following a semi‐structured approach were employed.

Findings

One of the main findings showed that Scrum team members believed in the usefulness of knowledge transfer. The study observed extensive personal exchange of knowledge through, for example, meetings and networks, including dialog with the client. The mechanisms observed in creating knowledge transfer were: lean and dynamic documentation, cross‐functional teams, client consultation and feedback, intra‐project meetings, application of project tools and techniques, and management of changes.

Research limitations/implications

Future research should investigate other organizations and countries, so that these findings may be generalized.

Practical implications

The study observed extensive personal exchange of knowledge which can be described as people track of knowledge management. This observation coincides with the view that information systems and tools only play a subordinate role in knowledge management widely held by many contributors to the people track of knowledge management. Others argue that the dominance of tacit knowledge in projects is a key challenge. This involves a particular concern for organizational culture and leadership style and has implications for how a project should be structured and managed.

Originality/value

Knowledge transfer in ISD projects is studied in this research paper.

Keywords

Citation

Jan Terje Karlsen, Line Hagman and Thomas Pedersen (2011) "Intra‐project transfer of knowledge in information systems development firms", Journal of Systems and Information Technology, Vol. 13 No. 1, pp. 66-80

Download as .RIS

DOI

: https://doi.org/10.1108/13287261111118359

Publisher

:

Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.