Leadership, at its best, leverages other people’s full potential The L.E.A.D. program follows neither the old command‐and‐control style of management nor the more laissez faire approaches that have emerged. Instead, L.E.A.D. begins with a clear mandate for managers to leverage their people to their highest levels of achievement, as individuals and as a group. The first step involves leveraging employee judgment, then fully engaging them in their work by respecting the psychological contract implied in employment, aligning all employee efforts by clarifying context, and finally developing individual capacity by coaching and mentoring. The L.E.A.D. process can spell the difference between truly outstanding achievements vs. run‐of‐the‐mill practices that achieve far less.
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