As Internet usage grows, brands are becoming even more important than they have been in other channels or environments. With more choices from many unknown providers, customers tend to choose a provider that represents a set of values or attributes that are meaningful, clear, and trusted (a brand). However, migrating an existing brand to Internet use is not straightforward. A brand’s appeal may shift as Internet users have significant attitudinal differences from shoppers in other channels. The author presents the branding basics and six steps to building a strong brand on or off the Internet.
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