TY  - JOUR
AB  - Purpose– The development and implementation of IT/IS systems inherently requires a deep understanding of user requirements. However, experience shows that a key barrier to the success of an IT/IS system, is the manner by which it is adopted by end users. As such, this viewpoint article presents an overview of those typical enterprise IT user traits as experience by the author.Design/methodology/approach– By outlining key benefits of such systems, the author presents a 6‐stage approach to benefits realization, known as the acronym, ASSIST. Practical implications– By applying such an approach, the management of business process change and delivery of IT/IS should be more achievable, by addressing the specific needs and expectations of different types of users, as identified in the text of the article.Originality/value– Key IT/IS benefits are therefore a useful addition to existing project management and business analysis tools and techniques, that can be utilized by enterprise IT system delivery managers as well as senior IT/IS management.
VL  - 7
IS  - 1
SN  - 1077-5730
DO  - 10.1108/10775730610619052
UR  - https://doi.org/10.1108/10775730610619052
AU  - Sharif Amir M.
PY  - 2006
Y1  - 2006/01/01
TI  - Realizing the business benefits of enterprise IT
T2  - Handbook of Business Strategy
PB  - Emerald Group Publishing Limited
SP  - 347
EP  - 350
Y2  - 2024/05/06
ER  -