Closing the performance gap: five simple tools can help

Bill Evans (Bill Evans is a performance‐improvement specialist with WorkSense Consulting Group (Natick MA) and serves on the board of the Institute of Management Consultants, New England chapter. E‐mail:

Handbook of Business Strategy

ISSN: 1077-5730

Publication date: 1 December 2004


Unhappy customers, uninformed employees, mounting chaos: sound familiar? If any or all of these debilitating elements are in play in your company, you have been experiencing the classic symptoms of “performance gap” – the difference between the business outcomes you expect and the hard reality of what you are getting.



Evans, B. (2004), "Closing the performance gap: five simple tools can help", Handbook of Business Strategy, Vol. 5 No. 1, pp. 191-194.

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Copyright © 2004, Emerald Group Publishing Limited

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